Insights
Use AI to improve your AI. Analyze agent performance, identify opportunities, and continuously optimize customer outcomes.
Explorer
"What are the top reasons customers contact support after making a purchase?"
Key findings:
- 32% of post-purchase contacts are about delivery status updates
- 24% relate to size exchanges (highest in apparel)
- 18% are about missing order confirmations
- Recommendation: Add proactive shipping notifications to reduce contacts by ~30%
Explorer
Analyze agent performance with ChatGPT-style Deep Research for conversations. Ask questions about trends, patterns, and anomalies.
Monitors
Identify conversations needing extra attention proactively. Set alerts for sentiment drops, escalations, or policy violations.
Experiments
Run A/B tests to optimize agent behavior and improve outcomes. Compare strategies and roll out winners automatically.
Observability
Monitor every conversation in real-time with full trace visibility. See exactly how your agent makes decisions.
Discover what Pair can do for you
Find out how Pair can help your business build better, more human customer experiences with AI.
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