Yaqoub Al-Sanea
How Yaqoub Al-Sanea transformed their customer experience with Pair.
“Pair allows us to provide the same level of personalized service online that our customers experience in-store.”
Digital Team
Head of Digital Transformation, Yaqoub Al-Sanea
The challenge
Yaqoub Al-Sanea is a trusted retail brand with a loyal customer base built on in-store personal service. As the company expanded its digital presence, they needed to replicate that same personalized experience online. Customers expected knowledgeable product guidance, sizing help, and availability information that only seasoned sales associates could typically provide.
The Pair solution
Pair's AI agents were trained on Yaqoub Al-Sanea's complete product catalog and customer service standards. The agents provide personalized product recommendations, check stock availability across locations, assist with sizing and styling questions, and handle order management. The experience mirrors the attentive service customers receive in-store.
Results
45%
Increase in online conversion rate
68%
Of customer inquiries resolved by AI
4.6/5
Average customer satisfaction rating
See what Pair can do for retail
Learn how leading retail companies are using AI agents to transform their customer experience.
Learn more