Provin
How Provin transformed their customer experience with Pair.
“The AI agent understands our customers and responds in a way that feels natural and helpful every time.”
Nezar Al Saleh
Founder & Chief Executive Officer, Provin
The challenge
Provin's growing portfolio of technology solutions meant their support team was fielding increasingly complex and diverse inquiries. Customers needed help with everything from onboarding and configuration to troubleshooting and account management. The team struggled to maintain consistent quality as ticket volume grew.
The Pair solution
Pair's AI agents were trained on Provin's full product documentation and support history, enabling them to handle technical inquiries with the same depth as senior support engineers. The agents provide step-by-step guidance, escalate complex issues to the right specialist, and proactively follow up to ensure resolution.
Results
85%
Automated resolution rate
60%
Faster average resolution time
4.7/5
Customer satisfaction score
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