ktech
How ktech transformed their customer experience with Pair.
“Pair gave us a competitive edge. We resolve customer issues faster and with far greater satisfaction.”
Rogerio Barreto Rodrigues
Chief Executive Officer, ktech
The challenge
As a fast-growing technology company, ktech needed to scale its customer support operations to match business growth. Their team was spending too much time on repetitive inquiries, leaving less capacity for high-value customer interactions and strategic initiatives.
The Pair solution
Pair's platform enabled ktech to deploy intelligent agents that handle routine support requests autonomously while seamlessly escalating complex issues to human agents with full context. The AI agents integrate with ktech's existing tools to provide real-time account information and personalized recommendations.
Results
70%
Reduction in routine support tickets
45%
Improvement in customer satisfaction
2.5x
More issues resolved per day
See what Pair can do for technology
Learn how leading technology companies are using AI agents to transform their customer experience.
Learn more