Flash
How Flash transformed their customer experience with Pair.
“Our customers get real-time delivery updates and instant support, making the entire experience seamless.”
Operations Team
Vice President, Customer Operations, Flash
The challenge
Flash's delivery platform processes thousands of orders daily. Customers frequently reached out about order status, delivery ETAs, address changes, and refund requests. The support team was spending most of their time on repetitive tracking inquiries, leaving little bandwidth for complex issues that required human attention.
The Pair solution
Pair's AI agents integrate directly with Flash's logistics systems to provide real-time order tracking, automated delivery updates, and instant resolution for common issues like address corrections and refund processing. For complex cases involving damaged goods or delivery disputes, the agents seamlessly escalate to human agents with full order history.
Results
82%
Automated resolution of delivery inquiries
90%
Reduction in average wait time
30%
Decrease in refund processing time
See what Pair can do for delivery & logistics
Learn how leading delivery & logistics companies are using AI agents to transform their customer experience.
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