Cinescape
How Cinescape transformed their customer experience with Pair.
“Our guests now get instant answers at any hour. Pair made that possible without adding headcount.”
Nasser Bader Al Rowdan
Chief Executive Officer, Cinescape
The challenge
Cinescape, Kuwait's premier cinema and entertainment destination, needed to handle a high volume of guest inquiries about showtimes, ticket availability, food orders, and event bookings. With peak demand around new releases and weekends, wait times were climbing and guests were turning to competitors for faster answers.
The Pair solution
Pair's AI agents now serve as Cinescape's always-on guest concierge, answering questions about showtimes, helping guests select seats, processing food pre-orders, and managing loyalty rewards. The agents handle inquiries in Arabic and English around the clock, ensuring no guest is left waiting regardless of the time or day.
Results
24/7
Guest support availability
65%
Reduction in call center volume
92%
First-contact resolution rate
See what Pair can do for entertainment
Learn how leading entertainment companies are using AI agents to transform their customer experience.
Learn more