CCK
How CCK transformed their customer experience with Pair.
“Pair helps us maintain our high standards of customer service even as we scale to new markets.”
Customer Experience Team
Director of Operations, CCK
The challenge
CCK's expansion across multiple locations created a challenge in maintaining consistent customer service quality. Their team was handling a growing volume of inquiries about menus, catering orders, reservations, and dietary requirements, with response times suffering during peak meal hours.
The Pair solution
Pair deployed AI agents that understand CCK's full menu, catering options, and operational details. The agents assist customers with placing orders, customizing meals for dietary needs, booking catering for events, and answering location-specific questions. Integration with CCK's ordering system enables real-time order tracking and updates.
Results
3x
Faster response to customer inquiries
35%
Increase in catering order volume
90%
Customer inquiry resolution rate
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